FAQ

If fulfillment has not started, contact the concierge immediately and we will confirm available options.

Use your shipping confirmation and tracking link. If no update appears, contact the concierge with your acquisition number.

We accept the major payment methods shown at acquisition completion, including leading credit and debit cards and supported express wallets. The available options appear before payment.

Payment is processed through an encrypted, PCI-compliant checkout. The House never sees or stores your full card details.

Yes. A confirmation is sent to your email immediately after acquisition, followed by a dispatch notice with tracking once your object leaves the House.

Yes. You may ship directly to the recipient and request discreet, price-free presentation. Add a note to the concierge with any gifting preferences.

Upcoming releases are announced through official channels. For priority on limited objects, contact the concierge to register your interest in advance.

Editions are finite. Once an edition is closed it is not reissued. Selected lines may return as a distinct release; register interest with the concierge.

Yes. Shipping destinations and timelines are shown at acquisition completion before payment.

Duties and taxes depend on destination and are presented at acquisition completion where applicable.

Preparation and transit times are shown at acquisition completion and depend on destination. Each object is prepared with care before dispatch.

Every object is dispatched in House packaging designed to protect its structure and identity components in transit.

Shipments are protected in transit and tracked end to end. Higher-value acquisitions may require a signature on delivery.

Yes. A tracking link is included in your dispatch notice as soon as the parcel is handed to the carrier.

If your object has not yet entered dispatch, contact the concierge immediately with the new address and we will confirm whether a change is possible.

Available destinations are shown at acquisition completion. If your country is not listed, contact the concierge to ask about options.

Return eligibility and deadlines are defined in our official refund policy. Returned pieces must remain in original condition.

After inspection of the returned item, refunds are issued to the original payment method within the processing window.

Returned objects must be unworn, in original condition, with all identity components, tags and packaging intact.

Exchanges depend on availability. Contact the concierge with your acquisition number and the size you need, and we will confirm options.

Personalized and made-to-order objects are prepared individually and are generally not eligible for return unless faulty. See the official refund policy.

Return shipping terms are defined in the official refund policy. For faulty or incorrectly supplied objects, the House arranges return at no cost to you.

Contact the concierge within the window stated in the refund policy, with your acquisition number and images. We will resolve it as a priority.

Use the object size guide and fit notes first. Contact the concierge before acquisition if you need help selecting fit.

Fit varies by model. Always review object-specific notes and measurements before acquisition.

Each object page includes a size guide and fit notes. Use the measurements first; if you are between sizes, contact the concierge before acquiring.

Material composition is listed on each object page. The House selects materials for durability, presence and longevity.

Objects are produced in limited editions with controlled construction and finishing. Each carries identity records issued at the House.

Yes. Contact the concierge with the object name and your questions, and we will share additional detail where available.

We photograph objects faithfully, but screens vary. For a precise colour or material question, contact the concierge before acquisition.

Follow the object's own care label and the House Preservation guidance, which covers structure, finish and identity components over time.

Each piece is issued with identity records and passport documentation. Verification is available through official channels only.

Do not proceed with acquisition from unverified sources. Contact the concierge and provide available object details for review.

Each object is issued with a Product Passport and an NFC hallmark embedded in the piece. A tap reveals its identity and ownership record.

Tap the object's NFC hallmark with a compatible phone, or follow the verification link in your records, to confirm its identity through official channels.

Every object carries a unique edition number, sealed at dispatch and recorded against its Product Passport. It is revealed when you tap the NFC hallmark.

Ownership can be transferred through the House so the identity record follows the object to its next owner. Contact the concierge to begin a transfer.

These classifications describe an object's tier within the House, from Maison and Limited editions to closed Archive objects. The classification appears with each object.

Keep the identity component away from heat and pressure. If it still will not read, contact the concierge with your edition details for review.

Acquire only through official channels and verify identity through the Product Passport. If a source is not listed as official, treat it as unverified.

Use the concierge contact link and include your acquisition number for faster handling.

Share your acquisition number, object name, and a short description of the issue so the concierge can respond faster.

The concierge responds as quickly as possible, typically within one to two business days. Including your acquisition number speeds handling.

Yes. The concierge can advise on sizing, fit and selection before acquisition. Share the object and your questions to begin.

Restoration is available for selected objects. Contact the concierge with your object and a short description, and we will confirm eligibility.

Selected objects can be personalized. See the Personalization service or contact the concierge to discuss available options.

Official points of acquisition are listed in the Stores section. Acquire only through listed stores or official online channels.