Privacy Policy
1) Who we are
The controller of your personal data is ELAISSAOUI SARL, registered office Tour Main Street, 12th Floor, CFC, Casablanca 20250, Morocco. Contact: concierge@elaissaoui.com.
2) What we collect
Identity and contact details (name, email, phone, billing and delivery address); order data (products, certificates, order history, returns); payment data (handled by our payment providers, we do not store full card numbers); technical data (device, browser, IP address); consent and usage data; and messages you send us.
3) Why we use it and our legal basis
To perform your order (contract); to take payment and prevent fraud (contract and legitimate interests); to handle returns, repairs, preservation and authenticity records (contract and legitimate interests); to meet tax, accounting and customs obligations (legal obligation); to send service messages and, where required with your consent, marketing (consent or legitimate interests); to run analytics based on your cookie choices (consent).
4) Sharing
We share data only as needed with our payment providers, shipping and customs partners, our commerce platform Shopify, and IT, email and analytics providers acting on our instructions, and with authorities where the law requires it. We do not sell personal data.
5) International transfers
Where data leaves the European Economic Area or the United Kingdom, transfers are protected by an adequacy decision, the Standard Contractual Clauses, or another lawful safeguard.
6) Retention
We keep personal data only as long as needed for the purpose, then delete or anonymise it. Tax and accounting records are kept for the periods required by law.
7) Your rights
Subject to applicable law you may access, correct, erase, restrict, port, or object to the processing of your data, and withdraw consent at any time. You may also complain to your supervisory authority. To exercise a right, write to concierge@elaissaoui.com.
8) Cookies
We use cookies as described on our Cookies page. You can change your choices at any time through the cookie preferences link.
9) Changes
We may update this policy. The current version is always shown here.
